Practical Information

Additional Information


  • Passport information You need a passport on arrival in Uganda is still valid for six months. Furthermore, there must be two consecutive blank pages in the passport.

  • Visa information The visa for Uganda is available at Entebbe airport. It costs US $ 50 per person and is payable in cash.

    The government of Uganda has introduced an online visa application system. This system came into effect on the 1st of July 2016.

    The application for the visa can be done at the following link: https://visas.immigration.go.ug/

    If the application is accepted, a letter of approval will be send by E-mail. This letter of approval has to be showed – together with a valid passport / travel document – at the port of entry. Please Frank Tours Uganda in case you need assistance with how to do the online application for the visa. If you have booked your tour with Frank Tours Uganda, of course Frank Tours Uganda will provide your invitation letter / confirmation of booking to hand in with your online visa application. Please ask Frank Tours Uganda for this invitation letter

  • Monetary
    The Uganda currency is the Ugandan shilling.

  • Cash
    You can either bring euros and / or dollars. In Kampala, there is a good conversion rate for both the euro and dollar. In the smaller towns, the rate for the euro is more favourable and in those places the exchange rate of the USD is less favourable. Be sure to take new dollar bills. (2006 or newer). Damaged notes are not accepted. We recommend you bring a minimum of 500 euros in cash.


  • ATM/ PIN
    Pins can also be in Kampala, Jinja, Hoima, Fort Portal, Kisoro and Masaka but sometimes the ATMs are empty and if there is no power, they are not working. In Uganda, you cannot go far with your credit card anywhere. In the cities and in luxury hotels and lodges they are quite often accepted. However, a fee of about 5% is charged for using the credit card. Therefore we advise you to use credit cards only for emergencies and not as a primary method of payment. There are different places during the trip where you can use the ATM. Please note that some ATMs are out of order and therefore you should always carry cash in addition to your debit card. Right now you can only withdraw USH 800.000, -(+/- € 230, -) per 24 hours. Money exchange is best done in Kampala for better rates and not at the airport.
    An overview of available ATMs and places where you can pay by credit card can be found at www.mastercard.com . We advise you to take along an extra debit and / or credit card for emergencies. For using a credit card a [Pin code is required.
    Abuse of debit cards and / or skimming is a worldwide problem and many banks have been eliminated debit cards, so check with your bank.


  • Food and drinks
    The local foods are Matooke, meat and chicken; tomato, carrot and onion; pepper and salt. This is eaten with rice, cassava, plantains or `Chipsi (fries). On the markets a wide variety of products offered for sale and particularly the range of tropical fruits is enormous; mangoes, papayas, pineapples, guavas, bananas, coconuts and oranges. As long as the fruit is still unpeeled, you can safely eat them.
    Mineral water is available everywhere. It is sold in large plastic bottles. Soft drinks like Coca Cola and Fanta are everywhere for sale, as well as coffee and tea. Please note that you will pay at least double for these drinks in the big lodges. In places where many tourists are ,often fresh fruit juices are available; an absolute must!


  • Language
    The official language of Uganda is English. In addition, there Luganda, Swahili and many local languages.


  • Recommended reading
    The last King of Scotland by Giles Foden.
    Abyssinian Chronicles by Moses Isegawa.
    Who will not hear by Moses Isegawa.
    The hour of the mosquitoes by Tonie van der Meulen.
    Uganda by Marc Broere and Peter Vermaas.


  • Equipment
    We advise you to bring your luggage in a flexible backpack, gym bag or a suitcase with a soft top. Don’t bring too much, but take what you really need. You are responsible for carrying your luggage to the hotel.
    Airlines usually accept only one piece of luggage up to 20 kilos. For domestic flights, some airlines apply a lower limit luggage. This is clearly stated in the “travel info” tab, under the heading flight.


  • Clothing
    Because the temperatures during this trip can differ, it is convenient to bring layers of clothing.
    What you really need:
  • Backpack
  • Sleeping bag if you are going camping for some nights.
  • Good walking ankle-high hiking boots
  • Small backpack for the hikes
  • Good flashlight or headlamp
  • Poncho or raincoat


  • What is useful to bring?
    Mosquito net (not all hotels (good), mosquito nets) and Deet.
    (Work) gloves while scrambling during the gorilla tracking
    Photography, video and charger
    In most hotels, you can recharge the batteries in your camera. You’ll need a world power plug. Charging cannot be done during the tracking. Therefore bring a spare set of batteries.

  • Health and Medications
    We recommend you to take a modest journey pharmacy. Consider including painkillers, disinfectants, sunburn (blisters) patches, anti-fever, diarrhea, constipation, insect bites and motion sickness. In addition, a tick and ORS (Oral Rehydration Salts, against dehydration) is recommended. Our tour guides are also a limited first-aid kit. If you use special medication, please bring enough and ask your pharmacist to prepare a KNMP travel document for you. Keep this document in your hand luggage.


  • Vaccinations and malaria prophylaxis
    Since the recommendations for vaccinations and malaria prophylaxis change frequently, we suggest you contact the local health department, your GP or thuisvaccinatie.nl. It is convenient to take your itinerary during the appointment. Some of these vaccinations must be started four to six weeks before departure. See here more information about available vaccines.
    For this trip we advise you to protect yourself against:
    Typhoid fever
    DTP (diphtheria, tetanus, polio)
    Yellow fever
    Hepatitis A
    Rabies
    Malaria , occurs in Uganda
    Check your travel insurance!
    The cost of medical treatment abroad or an unexpected flight home can be very high.


  • Safety and advice
    The safety of customers and staff is at Frank Tours Uganda always comes first. Through our contacts with tour guides, agents and local authorities, we continuously monitor the safety situation at all our destinations that we offer.


  • Time Difference
    The time difference with Uganda is 1 hour ahead (during the winter time 2 hours).


  • Contact home
    You can use mobile phones anywhere in the country. Internet cafes are everywhere in Uganda. E-mail and whatsapp are the cheapest way to communicate with home.
    Post from Uganda normally takes about two weeks.
    Create a digital file to. Scan your passport, visa, e-tickets and other important documents and email it to yourself. So you have, in case of loss or theft while travelling, always copies of your important papers on hand.